Loopli – Privacy Policy

Effective Date: 26th of August 2025

This Privacy Policy explains how Loopli (“we”, “our”, “us”) collects, uses, stores, and protects your personal information. By using our website, services, or software, you agree to this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information – Name, email address, phone number, postal address, and business details.

Account Information – Login details, user preferences, and settings for our software.

Business Data – Contacts, customer lists, job details, marketing information, and related content you store in our system.

Usage Data – Information about how you use our website, software, and services (including IP address, browser type, device information, and activity logs).

Communication Records – Emails, phone calls, messages, and support requests.

2. How We Collect Information

We collect information in the following ways:

When you sign up for our services or make an enquiry.

When you use our website, software, or CRM tools.

From forms, surveys, and consultations.

From third-party services you choose to integrate with Loopli (e.g., Google, Facebook, ServiceM8, Simpro).

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our services and software.

Respond to enquiries and provide support.

Configure and maintain your CRM and marketing systems.

Send you updates, educational resources, and service-related communications.

Conduct analytics to improve performance.

Meet legal, accounting, and regulatory requirements.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

Service Providers – Third-party vendors who assist in delivering our services (e.g., hosting, email delivery, payment processing).

Integration Partners – Platforms you choose to connect with our system.

Legal Obligations – Where required by law, court order, or government authority.

5. Data Storage and Security

Your information is stored securely in accordance with industry standards.

Access is restricted to authorised personnel only.

We take reasonable steps to protect against loss, misuse, or unauthorised access, but cannot guarantee absolute security.

6. International Data Transfers

Some of our service providers and software integrations may store or process data outside Australia. Where this occurs, we take steps to ensure your data is handled in accordance with Australian privacy laws.

7. Your Rights

You may:

Request access to the personal information we hold about you.

Request corrections to your information.

Request deletion of your data, subject to legal and contractual obligations.

Opt out of marketing communications at any time.

8. Cookies and Tracking

We use cookies and similar technologies to:

Improve website performance.

Remember your preferences.

Analyse website traffic.

You can control or disable cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date”.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Loopli

Email: admin@loopli.com.au

Phone: (02) 4404 4211

Website: loopli.com.au